Privacy Policy

 Last Updated: 24th March 2019


Claire’s Computer Care operates https://www.clairescomputercare.co.uk (the “Site”). This Privacy Policy informs you of our policies regarding how your personal information is collected, used,   stored and shared when you visit or make a purchase from the Site. 


Personal Information We Collect 

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include, but is not limited to your name ("Personal Information").

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data" and “Cookies”).


Log Data

Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.


In addition, this site uses third party services such as Google Analytics that collect, monitor and analyse visitor usage. You can read Google’s Privacy Policy here for further information https://policies.google.com/privacy . You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout 

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (PayPal), email address, and phone number. We refer to this information as “Order Information.”


Cookies

Cookies are small files saved to your device or computer that track, save and store information about your interactions and usage of the site. This often include an anonymous unique identifier. This allows a website, through its server to provide the users with a tailored experience within the Site.  You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.  This site uses cookies as indicated as soon as your visit our site. 


Security

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Every effort has been made to ensure a safe a secure form to email submission process but advise that by using such form that you do so at your own risk. 


How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to Communicate with you and Screen our orders for potential risk or fraud. 


We will never use your personal information for marketing purposes without your written consent.


Sharing Your Personal Information 

We will never share your Personal Information with any third parties. Your personal information is kept private and stored securely and we will no longer hold on to your data for longer than necessary .  


Storing Your Personal Information

In order to ensure that we are GDPR compliant, we store all necessary personal data on only encrypted devices using BitLocker. 


External Links

Although this Site only looks to include quality, safe and relevant external links, you are advised to adopt a policy of caution before clicking any external web links mentioned throughout this Site. (External links are clickable text / banner / image links to other websites.)


We cannot guarantee or verify the contents of any externally linked website. Therefore, should you click on any external links you do so at your own risk. This Site and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.


Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this site and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.


You are advised to use social media platforms wisely and communicate / engage upon them with due care and caution with regard to their own privacy and personal details. This site nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.


This site may use social sharing buttons which help share web content directly from web pages to the social media platform in question. You are advised before using such social sharing buttons that you do so at your own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.


Shortened Links in Social Media

This site and its owners through their social media platform accounts may share links to relevant web pages. By default, many social media platforms shorten lengthy web address. For example, http://bit.ly/zyVUBo 

You are advised to take caution and good judgement before clicking on any shorten URLs published on social media platforms on this site. 


We will endeavor to ensure that only genuine web address are published but many social media platforms are prone to spam and hacking and therefore this site and its owners cannot be held liable for any damage or implications caused by visiting any shortened links. 


Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will not be transferred outside of Europe. 


Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We also maintain records of previous support calls to enhance our training and quality of customer service. 


Changes

We reserve the right to update and change our Privacy Policy at any time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. For this reason, you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.


If we make any material changes to this Privacy Policy, we will notify you by placing a prominent notice on our website.


Further Information

Data Protection Act 1998 

Twitter Privacy Policy

Facebook Privacy Policy

Google Privacy Policy

Linkedin Privacy Policy


Contact Us

For more information about our privacy practices or if you have any questions, please contact us by e-mail at info@clairescomputercare.co.uk